Further Details

FAQ/Policies

Policies and Procedures

What are your covid-19 policies and procedures?


Covid -19 Policy & Procedures


While it is currently impossible to ensure complete safety from Covid -19, it is my absolute priority to keep us as safe as possible when in the studio together.

My Leigh on Sea studio has remained closed through August to allow me to gather more information from emerging research in regards to infection risks in shared indoor spaces. Following what I have learned, and in line with the current government guidelines I am now confident that I and my studio are prepared to welcome clients again, for now on a private session basis only.


How am I ensuring maximum safety:

Inside the studio

  • Yoga mats have been replaced by a large and easy to clean vinyl mat.
  • All equipment is being wiped down with disinfectant spray in between each session, this also includes surfaces and door handles.
  • Fabric parts on the Pilates equipment are out of use or have been replaced with easy to clean vinyl ones.
  • Both windows will be fully open during sessions (as it gets colder outside please be mindful to bring warm clothes).
  • Sessions will be scheduled with at least 45 minutes between appointments to allow time for airing out and cleaning, and to avoid clients crossing paths in the hallway or door.
  • Hand sanitiser will be provided both at the main entrance and in the bathrooms of Business land as well as inside the studio.
  • Payments and paperwork will be handled online only.
  • Your temperature will be taken upon entry into the studio.

Me, your practitioner
  • I will be wearing a mask and may also wear a visor.
  • I will be washing my hands before and after each session and disinfecting my hands throughout the session.
  • I will aim to practice social distancing with you at all times and where possible I will ask you to change settings on the equipment you are using yourself under my guidance. In situations where this is not feasible I will always seek your permission before approaching you more closely and you are encouraged to refuse this if you are uncomfortable. There is always another way!
  • While I will set up equipment for you where possible and assist you where needed I will not use touch as a coaching tool or for the purpose of soft tissue release work as this requires a different set of safety procedures and PPE.


You, the client
  • For mutual safety please wear a face covering during your session unless you are exempt from this for health reasons, in which case this will of course be respected and supported. You should also feel free to remove your mask during the session if you are exerting yourself and feel that the mask is in any way restricting your breathing or becoming damp.
  • Please also bring a clean hand towel to your session, which you can use folded up for head support as cushions are not in use.
  • Please wash your hands after entering Business land and disinfect your hands when you are ready for your session.
  • The Business land building is shared by many different businesses. Therefore please do not enter the building more than 5 minutes early for your session and do not linger inside the hallways longer than necessary.
  • If you or a member of your household is feeling in any way unwell and show ANY symptoms of a viral or bacterial infection (this includes stomach bugs, headaches, a change in taste or smell, as well as respiratory symptoms) please do not attend your session and contact me as soon as possible to reschedule. You will not be charged for any short notice cancellations. However please understand that short notice cancellations are damaging to my business, so please only cancel within 24 hours of your session if you are feeling unwell. Thank You.
Please understand that this is new to all of us and that these procedures are a work in progress and subject to change as guidelines may change. Written 3/09/20




What is your privacy policy?


Privacy Policy

The privacy, confidentiality and safety of all data and information you share with me is of extreme importance to me. I am 100% transparent about how I store and use any data you provide and I inform you about all options you have, so that you can be confident that the privacy and securety of your data is ensured at all times.

Wix

My website, through which you may contact me or book your sessions is hosted by Wix.com. Wix is a third-party service, may use cookies and may store some of your details on a secure server, protected by firewalls. Please refer to wix privacy policy for more information on how Wix stores and protects your data. You have the option to contact me via email or phone, rather than through the wix website. You have the option to book classes and sessions through me directly, using direct bank transfer, rather than the wix booking service.

Mailchimp

Mailchimp is a popular industry tool, used for email marketing via its newsletter templates. Mailchimp is a third-party service and I use it in order to be able to keep you informed about updates, new classes and services on a regular basis (about once a month). For this reason Mailchimp stores your email address. Please refer to Mailchimp's privacy policy for more details on how your email information is stored and kept safe. You have the option to opt in or out of receiving my newsletter, which means that Mailchimp will no longer store your email address.

Google

I use google mail to communicate with you via email. I also use google forms to collect your contact information as well as your health history and some other relevant information I need to provide a safe and individually tailoured movement coaching service to you. Your information is protected via the google account password, however Google is a third-party, US-based service and you should refer to their privacy policy for more informaton on how they store and protect your data. You have the option to complete my health history form via a PDF document that you fill in manually and return to me via email or post instead of using google forms. You can request the pdf form from me directly or download it from my website.

Information collected and stored by me

All above information I hold on you is stored securely for the relevant duration (usually 7 years from the last point of contact you made with me) and is afterwards securely destroyed. You can request access to the information I hold on you any time, or ask for these to be destroyed. I do not share your information with any other third parties, besides Wix, Mailchimp and Google, unless you request this personally, for example in case of referral.

How I might contact you

Unless you give specific instructions in regards to how you want to/do not want to be contacted I will use your provided email or phone number to contact you. You may also opt in or out of being included in my email newsletter listing to be informed about news, changes and timetabling. You may request not to be contacted at any point, which will be respected.

Updated: 9/09/20




What are your terms & cons for private sessions?


Terms & Conditions For Private Sessions

  • If you feel unwell or ill it is in your own best interest to not attend face to face sessions. Please notify Kristin as soon as possible and your session may be rescheduled.
  • If you need to cancel a private session please do so at least 24 hours before the appointment. If you cancel later than 24 hours before the appointment a cancellation fee of up to 100% of the hourly rate may apply. (see covid-19 policy for current practice).
  • Block bookings need to be paid in advance of the first session of a new block and are valid for 12 months.
  • Block Bookings are not refundable however sessions can be rescheduled as long as 24 hour notice is given.
  • Payments can be made via online booking on this website, or via bac.
  • A health history form has to be filled out and submitted before the first class and may have to be renewed each year.
  • If you suffer from a medical conditions a medical clearance letter from your doctor may be required before sessions can begin.




What are your terms & cons for online classes?


Terms & Conditions for Online Classes

  • Classes, once booked are non refundable. If you miss your class you will receive a link to a recording of it, so you can do the class later. You have 5 days after the live class to view the recording.
  • I can only keep an eye on your movements and react to them if I can see you well. It is up to you if you want to be seen or not. If I can see you I might give you verbal cues directly sometimes or I might use the general feedback I am getting from seeing you and everyone else move and respond by demonstrating the exercise again or talk through it differently if needed. If you choose not to be seen or if I can not see you well please understand that you will solely be in charge of ensuring your own movement quality.
  • As I am not physically with you, you carry responsibility for your own safety. Please feel free to consult me in the class if you would like guidance or support on a particular issue or movement, just as you would in a real class. However please understand that this can only happen to a small degree in a group class. I am happy to give you more support and help to work on your movement quality in a 1-1 based session.
  • It is your responsibility to notice any pain you may experience and to stop moving if something does not feel safe to you and to seek advice or support from me.
  • Please be mindful of your home environment when you join the class as any interruption in your home space may cause disruption for others in the class, unless you mute your microphone. Therefore please switch other devices to silent and let family members know not to interrupt you.
  • I can not take responsibility for ensuring a stable internet connection and technology operating smoothly at your end. If you can not participate in a class for such reasons you will still receive the video recording of the class.
  • Should technology fail all of us, or should I be unable to provide you with a decent quality class due to internet issues or technology quality problems you will have the option to be refunded or to transfer your booking to a different class. We may also decide to reschedule the class together.





What is...

What is Somatic Movement?


Somatic Movement practice promotes awareness of the internal experience of movement over external appearance or generic technique. The goal is to utilise our nervous system to organically develop understanding, resources and strategies from the inside out that inform how we engage with our body and the world around us.




What is Pilates?


Pilates is a body and mind practice, developed in the early 20th Century. It has many influences including traditional Yoga, Martial Arts and Dance. Nowadays Pilates comes in many different flavours. Aspects of it are utilised in injury rehabilitation, occupational health, fitness, conditioning and physical performance improvement. While popular knowledge of Pilates understands it to be a form of exercise designed to increase core strength, really Pilates is a mindful practice with the aim to improve movement quality, awareness and control, physical health and a balanced body and mind relationship.




What is Somatic Experiencing?


Somatic Experiencing (SE) is a body focused form of coaching and healing, developed by Dr. Peter Levine, PhD. It grew out of the question why animals in the wild seem to be so resilient to emotional trauma, while western humanity is becoming ever more receptive to developing PTSD.

SE focuses on the autonomic nervous system and explores all aspects of human experience (Sensation, Image, Behaviour, Affect and Meaning) within the felt sense of the body, its movements and expressions and the related beliefs and meanings created in our analytical brain.

SE is effectively used in the treatment of trauma and also is a tool for managing stress, anxiety and depression and building resilience, confidence and presence.

If you would like to read more about SE, visit www.traumahealing.org or read "In an Unspoken Voice" by Dr. Peter Levine.




What is NLP?


Neuro-Linguistic Programming is the study of the structure of subjective experience. It explores in depth how our mind takes in what we experience and how we represent that to ourselves and others. It looks at how we communicate to give meaning to our experiences and how that meaning affects us. Ultimately the key question that NLP explores is how we turn these representations into behaviours and strategies to achieve our goals. (Eilidh Macdonald-Harte, 2012)





Other Questions

Do I have to be very fit to join your classes?


Absolutely not! I offer a variety of classes to suit different people. Some are designed for experienced and skilled movers, some classes are tailoured to those who need to be very careful with their energy and any strain on the body. Please contact me to discuss what class may be right for you.




Can I drop into classes rather than committing to a block or course?


Because of the in-depth nature of this work I offer group sessions in the form of themed courses and promote the booking of a 6 week blocks for my other weekly classes. This makes a difference in that you get a more private, consistent, progressive experience. Content is less repetitive and the group is familiar with each other, which provides a sense of privacy, openness and social engagement, which is so important for your nervous system.

Having said that, I appreciate the need for flexibilty and that there can be very good reasons for wishing to book one class at a time. Therefore you are welcome to join most of my classes as a visitor by using a class pass, which you can purchase here. Please contact me to let me know which class you want to visit.




Will I need to talk about my traumatic memories in my private session?


No. You do not need to share anything that you are not comfortable with. If your session is addressing or working with aspects of past trauma we can do that without retelling or reliving the whole traumatic story. Somatic Experiencing and Somatic Coaching are not talking therapies and while there may be talking involved, the focus is on your physical experience.




Will I get a good workout?


Movement for the sake of physical fitness does not tend to be the focus of my work. The focus is movement experience and body awareness. We explore deeper physical connections, movement individuality and increased efficiency. The ultimate goal is body, mind and movement health.

You may well feel physically challenged at times. You may feel like you had a workout afterwards, and you may find that after regular practice you feel stronger, more mobile and more toned.

However this is simply a by-product of an in-depth physical practice and if you join a class or private session seeking a straight forward tough workout you will be disappointed.





Online Classes

How does an online class work?


At some point after you booked an online class or a block of online classes and the start of the class you will receive an email from me with a link and password. Click the link a minute or so before the start time of the class and if promted, enter the password. If it is your first zoom meeting you will be prompted to download and install zoom. which is a video conferencing software, usable on computers and smart phones. Simply follow the process. It is however advised that you do this some time before the class to allow enough time for the download and installation. It should only take a few minutes. After clicking the link and installing zoom you will be let into the virtual room as soon as I open it. Please ensure your camera and microphone are switched on. We usually then have a quick hello and check in before we start the class. You will be able to see me as I talk you through the class. Depending on the class I will demonstrate some of the movements or even lead the entire class to follow. In some classes I will only talk you through the process, which gives you a better chance to really focus on you. We then gather for a few minutes at the end to close the session. For more details or if you need technical support in order to set up zoom please contact me.




Can I access a recording if I miss my class?


Yes. Classes are recorded (they will only show myself) and are available to view online for 5 days after the live event. If you miss your class for any reason I will email you a link and password to access the recording.





Address

Suite 6, 8 Madeira Ave.
Leigh on Sea, SS9 3EB

UK

Contact

Email: info@kristinloeer.com
Tel: 0044 07835 687719

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Address

Suite 6, 8 Madeira Ave.
Leigh on Sea, SS9 3EB

UK

Contact

Email: info@kristinloeer.com
Tel: 0044 07835 687719

Follow me

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© 2020 by Kristin Loeer - Somatic Movement Coach.