Question 1

Privacy Policy

Accepted Answer

Privacy Policy

The privacy, confidentiality and safety of all data and information you share with me is of extreme importance to me. I am 100% transparent about how I store and process any data you provide and I inform you about all options you have, so that you can be confident that the privacy and security of your data is ensured at all times.

Wix
My website, through which you may contact me or, at times, book your sessions is hosted by Wix.com. Wix is a third-party service, may use cookies and may store some of your details on a secure server, protected by firewalls. Please refer to wix privacy policy for more information on how Wix stores and protects your data. You have the option to contact me via email or phone, rather than through the wix website. You have the option to book classes and sessions through me directly, using direct bank transfer or www.wise.com, rather than the wix booking service. You can provide additional information about your contact details and health history, by requesting a pdf form, rather than filling in the online form during the booking process on WIx.

Mailchimp
Mailchimp is a popular industry tool, used for email marketing via its newsletter templates. Mailchimp is a third-party service and I use it in order to be able to keep those who opt in/ sign up for the newsletter informed about updates, new classes and services on a regular basis (about once a month). For this reason Mailchimp stores your email address. Please refer to Mailchimp's privacy policy for more details on how your email information is stored and kept safe. You have the option to opt in or out of receiving my newsletter, which means that Mailchimp will not store your email address unless you indicate that you wish to receive my newsletter.

Information collected and processed by me
Should we decide to work together I will collect, process and securely store only information relating to you that I need in order to safely and effectively do my job as a therapeutic coach and student Psychotherapist in line with regulations by the UKCP (UK Council for Psychotherapy).
These are:
- the information you provide on your filled in client form
- your signed terms of practice
- session process notes
- occasional extra information (for example a copy of a medical report or journal extracts you share with me)

All information I hold relating to you is stored securely for 7 years from the last point of contact you made with me (this is in line with UKCP regulations). After this time it will be securely destroyed. You can request access to the information I hold on you any time and you will receive the information within a month of your request. I do not share your information with third parties, (except as mentioned below), unless you request this personally, for example in case of referral.

Exceptions to the rule
For best practice I am required to undertake regular supervision in which I may discuss your case.  Also, if you disclose any information to me that informs me about a severe risk to your own or another person's safety I may be required to take this information to the relevant authorities. Courts also can request information from me that are relevant for legal inquiries.

How I might contact you
Unless you give specific instructions in regards to how you want to/do not want to be contacted I will use your provided email or phone number to contact you. You may also opt in or out of being included in my email newsletter listing to be informed about news, changes and timetabling. You may request not to be contacted at any point, which will be respected.

Updated: 31/07/23

Question 2

Terms of Practice

Accepted Answer

Terms of Practice

My Approach:
I'm a UKCP- registered Psychotherapist and Somatic Experiencing Practitioner with a background and further qualifications in Neuroaffective Touch, Bodynamics Somatic Developmental Psychology, Movement Education, Therapeutic Neuro-Linguistic Programming, Remedial Exercise and Manual Therapy. The body and a trauma-oriented therapeutic practice are at the centre of my work and Somatic Experiencing is the main psychotherapeutic model I use.

What is Somatic Experiencing:
Somatic Experiencing (SE) is a body-oriented psychotherapeutic model developed by Dr. Peter Levine. SE is effectively used in the treatment of trauma (incl. both PTSD and C-PTSD) and to strengthen nervous system regulation, resilience, body awareness and emotional wellbeing.
 
Risks:
SE is a gentle and slow-paced process of self-inquiry that was designed to work safely with the most complex trauma symptoms. You play an active role in the session and should feel empowered to notify me of any resistance to, or discomfort with the process. Even though SE is designed to help you resource and engage with manageable amounts of discomfort, you may experience challenging feelings, images, or thoughts at times. 
Sometimes when you start working with SE you may feel a little destabilized at first and find that your symptoms increase slightly in the 48 hours after a session. This can happen when we use a new process to get in touch with difficulties we are holding inside. We will do our best to minimize these side effects together and usually they will subside once you are getting used to the process and find your rhythm. However, if you are worried please raise it with me. 
Furthermore, as with any treatment, there can be no guarantee that you will reach your goals. It is reasonable to expect improvement and positive change, however this is dependent on an open collaborative process and good communication.
 
Privacy Notice:
I will collect, process and securely store only information relating to you that you willingly provide and that I need in order to safely and effectively do my job as a Psychotherapist in line with regulations by the UKCP.
 
Information I collect and safely store:
- the information you provide during the client intake process.
- your signed terms of practice
- session process notes
- occasional extra information (for example a copy of a medical report or journal extracts you share with me.)
 
I do not share your information with third parties, unless you request this personally, for example in case of referral.
 
There are a few exceptions to this rule. For best practice I am required to undertake regular supervision in which I may discuss your case. Also, if you disclose any information to me that informs me about a severe risk to your own or another person's safety I may be required to take this information to the relevant authorities. For my full privacy policy please visit https://www.kristinloeer.com/faq.

Session Format & Structure:
Sessions are 50 minutes long and take place online or in person. Sessions may include conversation, awareness of bodily sensations, movement, creative exploration, nervous system regulation exercises and occasionally touch work. However, we will only engage in activities you feel comfortable with.
During the first few sessions I will ask some questions that are part of my client intake. Rather than just going through the intake process separately I will always try to weave this into the somatic work to create a meaningful and organic flow and to acknowledge the needs of the nervous system from the start.
Every session aims to start and end in a settled and present state.
 
Touch:
Touch can be a powerful tool to speak to the nervous system directly and provide a deep sense of support, connection, awareness, feedback and learning. Through SE, NA Touch and my background in manual therapy I am qualified to integrate touch into therapeutic trauma work where appropriate. Any use of touch is discussed collaboratively, and the negotiation of this may become part of the therapeutic process to ensure consent is given without conflict and can easily be reversed at any time.
Physical manipulation or massage are not part of this work. Touch can also be explored in the form of imagined touch, touch through objects or self-touch, for example when working online.
 
Payment:
The fee for SE sessions is £90 per session. You can pay for several sessions in advance or for one session at a time, based on what suits you. Payment for each session must be made a minimum of 48 hours before the start of the session unless agreed otherwise.
I offer a limited number of concession slots. Please inquire if cost is a barrier.
Payment can be made via bac, wise, cash or via a hidden pay button on my website. Please ask me for the link if you would like to use this option.

Frequency & Duration:
Therapy may be short-term or long-term depending on your goals and circumstances. In most cases meaningful therapeutic change benefits from regular and consistent attendance. 
I generally recommend a commitment to a minimum of 6 weekly sessions at the beginning. At the end of this period we will review how the work is progressing and should you wish to continue, changing the frequency to fortnightly sessions becomes an option. We may review our progress thereafter whenever it feels appropriate.
 
Cancellations & Conclusion:
Once you start sessions you will have a regular appointment, which is reserved for you. These scheduled sessions can still be changed or canceled if needs be. Although I ask that all efforts are being made to commit to the sessions as we arrange them, as this time is now reserved for you, and I may not be able to reallocate the time slot if you cancel or reschedule at short notice.
If you need to cancel a session, please let me know at least 48 hours before the appointment. If you cancel later a cancellation fee of 100% of the hourly rate may apply.
If you wish to terminate sessions, you can do so at any point. I ask that where possible you notify me a few weeks in advance of your plans to terminate therapy, so that we are able to tie up loose ends and conclude the work together in the most useful and beneficial way. Giving me a few weeks’ notice of your plans also makes it possible for me to give your time slot to a new client.
 
Communication:
Please note that email or phone contact between sessions is intended for practical matters such as scheduling and administration. Therapeutic support is generally provided only during scheduled sessions unless otherwise agreed.
 
Emergencies & Crisis:
Unfortunately, I can not attend to acute moments of crisis between sessions. If you need help outside of our agreed session times please contact your GP, the NHS helpline 111 (for UK based clients) or your local/national mental health emergency helplines.
 
Illness:
My 48-hour cancellation policy does not apply if you are canceling an in-person session due to infectious illness. I promise to do the same if I am sick out of respect for both our bodies.
 
Late Coming:
I will always do my best to start sessions on time. Should I fail to be able to do so we will have the option to run over the scheduled time or to add the missed time to a later session.
If you are running late for a session and I have not heard from you 5 minutes into the session I will send you a reminder email. If I have not heard from you after a total of 15 minutes, please understand that I will move on to other things and may no longer be available.
 
Complaints Procedure:
If you have concerns about our work together, I encourage you to raise them with me directly in the first instance. If you remain dissatisfied , you may contact the UK Council for Psychotherapy regarding their complaints process.

Updated: 18/06/26

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